Privacy policy
WE ARE COMMITTED TO PROTECTING YOUR IDENTITY AND THE PERSONAL INFORMATION YOU SHARE WITH US. THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION WE COLLECT THROUGH OUR WEBSITE AT www.nouveauyoga.com OR AS PART OF OUR RELATIONSHIP WITH OUR CUSTOMERS. TAKE A LOOK.
At Nouveau Yoga, we respect our customers. Recognizing your concerns about privacy, we post this Privacy Policy to inform you about the personal information we collect, how we handle it, the options you have regarding our use of your personal information and how you can access it.
This Privacy Policy applies to personal information we collect through our Web site or in the course of our customer relationships.
COLLECTION AND USE OF PERSONAL INFORMATION
You can browse our Web site without providing us with any personal information.
However, we may collect personal information in the following cases:
- You purchase, order, return or exchange items;
- You request to be added to our mailing list or to receive other commercial communications;
- You register with our Web site;
- Apply for a job;
- Participate in one of our contests, promotions or surveys;
- Send a comment or question to customer service by e-mail.
Shopping at Nouveau Yoga: When you use a bank, debit or credit card to make a purchase, we collect your debit or credit card information in order to process and administer your payment. If you make purchases through our Nouveau Yoga store, we may also collect your billing and shipping address, telephone number, e-mail address and gift certificate message (if applicable) in order to deliver the products ordered. We may also collect optional information such as your date of birth to send you a birthday card.
When you return or exchange products purchased online, we may ask you to provide your name, address and telephone number. We collect this information to administer our loss prevention program and to help us detect and prevent fraud. For returns involving a refund to a customer's bank, debit or credit card, we will ask you to provide your debit or credit card information in order to process and administer the refund transaction.
Commercial communications: When you subscribe to our mailing list to receive our newsletter or other promotional communications by mail or e-mail, we may collect personal information such as your first name, last name, e-mail address or mailing address (depending on the delivery method) and information about your interests in order to provide you with the service you have requested.
We will only contact you if you wish to be contacted. You are free to choose, at any time, not to receive our promotional communications by clicking on the unsubscribe button at the bottom of our e-mails or by contacting our representatives as indicated in the “Unsubscribe/Open your account” section below.
Contests, promotions, surveys: When you enter a contest, participate in a promotion or complete one of our surveys, we may collect your first name, last name, address, telephone number and e-mail address. We use this information to administer your participation in the contest or promotion and, in the case of surveys, to understand our customers and improve our product and service offering, promotions and events. At the time you register for a contest, promotion or survey, we may ask for your consent to receive future marketing information from Nouveau Yoga. or its business partners. To withdraw your consent to these communications, please contact us as indicated in the “Unsubscribe/Open Your Account” section below.
The “Send to a friend” function and other similar functions on our Web site enable you to send e-mails to other people. This function requires you to provide your first name, last name and e-mail address, as well as the first name, last name and e-mail address of the recipient. We do not use the first name, last name or e-mail address provided in these circumstances for any other purpose without your consent or the consent of the e-mail recipient.
Customer service: When you send a comment or question to customer service by e-mail, we may collect personal information such as your first name, last name, postal or e-mail address or telephone number in order to respond to your comment or question. We also collect various types of information that you provide to us for the purpose of responding to your inquiry.
DISCLOSURE OF PERSONAL INFORMATION
Unless otherwise specified herein, we will not disclose, rent, sell, transfer or exchange with third parties any personal information about our customers without their prior consent.
Service providers: We may communicate your personal information to third parties who provide services on our behalf, such as processing payments, hosting our Web site, transmitting e-mails or other communications on our behalf, organizing contests and promotions or analyzing the effectiveness of our advertising strategy. Your personal information may be stored and processed in Canada, the United States, England, France, Madagascar or other countries by our affiliates and third-party service providers.
These service providers are bound by non-disclosure agreements and legal restrictions governing their use of the information we share with them, and they are not authorized to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.
Legal Obligations: We and our service providers will be compelled to disclose your personal information in response to a search warrant or valid legal inquiry or order, or to respond to an investigative body for breach of contract or contravention of law, or as otherwise required by applicable law.
Sale of Business: We may disclose your information in connection with a merger or sale (including disclosure in connection with bankruptcy or insolvency proceedings) in which Nouveau Yoga. participates in whole or in part, or in connection with a reorganization or stock acquisition or other change of control of a company, as such information may be considered an asset.
WEBSITE INFORMATION
When you visit our Web site, we collect the IP address of all visitors to our Web site and related information such as the browser you are using, the operating system you are using, the time spent on the Web site, Web site usage patterns and the domain name of the Web site from which you linked to our site. We collect this information to help us evaluate your experience of our Web site and improve it.
COOKIES AND WEB BEACONS
Our Web site uses a technology called “cookies”. A cookie is a small element of data that our Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on pages of our Web site where you are prompted to log in or that are customizable. If you have registered with our Web site, these cookies help us identify you and may be necessary to provide you with the products and services you request. Cookies also provide us or our service providers with information that we can use to personalize our Web site according to your preferences. You can set your browser to notify you when you receive a cookie. However, if you choose not to accept cookies from our Web site, you may not be able to take full advantage of all of our Web site's features.
Our website may also use a technology called “tracer tags” or “web beacons”. This technology tells us which pages of our website you visit. These “tracer tags” are used to help us optimize and personalize our website for you and future visitors to our website.
DEACTIVATE YOUR ACCOUNT/UNSUBSCRIBE
If you wish to deactivate your account, please send an e-mail request to assistance@diva-yoga.com.
Please note that every time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time. If you do not wish to continue receiving emails from Nouveau Yoga, please click on the unsubscribe button at the bottom of any message.
SECURITY OF PERSONAL INFORMATION
We know that our customers trust us to protect their personal information. We take this seriously. We have taken steps to protect the personal information in our custody and control. For example, we restrict access to personal information to those of our employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
In order to provide you with a higher level of security, online access to certain personal information may be protected by a password of your choice. We strongly recommend that you do not share your password with anyone. Nouveau Yoga will never ask you for your password in an unsolicited communication.
Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Accordingly, Nouveau Yoga does not represent or warrant that personal information will not be lost, misused or altered, and Nouveau Yoga assumes no responsibility or liability for any personal information you transmit to Nouveau Yoga, nor for the use or misuse of personal information by you or any third party.
Here are a few recommendations to help you store safely online.
-If you're using a public computer, always log off when you're finished.
-Don't share your passwords. Remember that anyone who knows your password can access your account.
-When creating a password, use at least eight characters - preferably a combination of letters and numbers. Don't use words from a dictionary, your name, e-mail address or other personal information that can be easily obtained. We also recommend that you change your password often. If you need help, click on the “Your account” link, then on the “Change your password” tab, make the desired changes and click on the “Save” button.
-Use a different password for each of your online accounts.
-Beware of unsolicited e-mails and phone calls.
In addition, Nouveau Yoga will never contact you to request information about your credit card number or bank account. This type of information is only shared with Nouveau Yoga when you complete a transaction, contact Nouveau Yoga directly or make changes to your account online. If you receive a suspicious e-mail with a link to update your account information, do not click on the link. Go directly to your account. If you are contacted by a stranger who sends you an unsolicited email or asks you to confirm or provide your password, personal or banking information, ignore the request and contact us immediately.
For security reasons and to prevent fraud, credit card orders placed through this website will be accepted by Nouveau Yoga only if the name and billing address match the name on the purchaser's credit card and the address on the purchaser's credit card record. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the amount of the reserved order can only be recovered once the credit has been posted to your account, which can take from three to five business days.
We use standard security measures
We use appropriate and reasonable security measures on our site. In particular, we have implemented administrative, technical and physical measures to protect the information in our custody and control. Our record-keeping processes ensure that personal information is retained only as long as necessary for the purposes stated herein or as otherwise required by legal or business requirements.
Our site may contain links to other sites and applications, or our platform may contain third-party services or tools that we do not control.
Our site may contain links to third-party websites or platforms. Our site may also include third-party content that collects information. Third-party content may include tools such as cookies and tracking technologies. These third parties may use your information for their own purposes. We do not control these third parties or their use of these technologies. You should therefore read their privacy policies carefully.
The directors, officers, managers and employees, partners, sponsors and their respective officers, managers, agents, employees and representatives of Portail Phoenix shall not be liable for damages of any kind resulting from misuse of any information provided on this website, use of, or inability to use, Portail Phoenix sites, including, without limitation, viruses, disabling codes or programs, lockouts, etc., that may affect your computer equipment or other property, which may infect your computer equipment or other property on account of your access to, use of or browsing in this website or your downloading of any materials from this website.
Nouveau Yoga SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF THE USE, MISUSE OR FALSE INTERPRETATION OF ANY CONTENT OR SERVICE PROVIDED ON THIS WEBSITE.
ABOUT CHILDREN UNDER 13
If you are a child under the age of 13, you may browse our website, but you may not make purchases. Nor can you become a registered user or use any service that requires you to provide personal information. Our site is not designed for children. We do not wish to collect personal information from children under the age of 13. This policy is designed to protect children.
If you register and we learn that you are under 13 years of age, we will delete your registration information and send you an e-mail message to let you know. If you are under 13 and would like to make a purchase, please have a parent place the order for you.
CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in effect at the time of collection, or as otherwise agreed with you.
HOW TO CONTACT US
You may contact us at any time using the contact information below: If you have any questions or comments about this Privacy Policy; if you wish to access, update or correct inaccuracies in your personal information file; if you wish to withdraw your consent to receive marketing communications; or if you have a complaint about our handling of your personal information.
Privacy Officer
Nouveau Yoga
126 Thomas Street S,
Arnprior, Ontario, K7S 0J4
assistance@diva-yoga.com